MAKKAH – In a significant move to bolster digital infrastructure at the Two Holy Mosques, the General Authority for the Care of the Affairs of the Two Holy Mosques has officially launched the “WhatsApp Haramain” service. This new digital channel serves as a direct communication link for pilgrims and visitors to the Masjidil Haram and Masjid Nabawi.
The service is specifically designed to streamline the way pilgrims obtain information, submit inquiries, and report issues in real-time. Operating 24/7, it ensures that assistance is available at any hour of the day or night.
Multilingual Support for a Global Ummah
To cater to the millions of worshippers arriving from every corner of the globe, the WhatsApp Haramain service offers support in seven major languages:
- Arabic
- English
- French
- Urdu
- Turkish
- Malay (serving Indonesian and Malaysian pilgrims)
- Mandarin
This multilingual approach is a strategic effort to eliminate language barriers, ensuring that every pilgrim can navigate the holy sites with clarity and ease.
How to Access the Service
Pilgrims can reach out to the authority for guidance on regulations, prayer times, or facility locations through the official WhatsApp number:
Official WhatsApp Haramain: +966 125 746 236
Digital Transformation and Real-Time Response
The General Authority emphasized that this initiative aligns with Saudi Arabia’s broader digital transformation goals for the Hajj and Umrah sectors. By adopting modern technology, the authority aims to enhance operational efficiency and the overall spiritual experience of visitors.
A dedicated task force has been deployed to monitor incoming messages. This team is tasked with providing:
- Instant Responses: Verified and accurate information for all inquiries.
- Rapid Coordination: Direct links to field units to address reported complaints or technical issues immediately.
Ensuring Pilgrim Safety and Satisfaction
By launching this digital concierge, the authority hopes to guarantee a higher level of safety and comfort for all worshippers. Pilgrims are encouraged to proactively use the WhatsApp Haramain channel to resolve any confusion or challenges they may face during their stay.
As part of its ongoing mission to serve the Muslim Ummah, the General Authority confirmed it will continue to develop innovative digital tools to ensure that the journey of faith to the Two Holy Mosques remains seamless and spiritually fulfilling.